Privacy policy

This Privacy Policy describes how The Shoes Bar (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from theshoesbar.pk (the “Site”) or otherwise communicate with us (collectively, the “Services”). In this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

What Personal Information We Collect

The personal information we collect depends on how you interact with our Site and use our Services. “Personal information” means information that identifies, relates to, describes, or can be associated with you.

Information you give us directly

  • Basic contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username and password.
  • Shopping information, including the items you view and put in your cart.
  • Customer support information, including the details you include when you contact us.

Some features of the Services may require you to provide certain information. You may choose not to provide it, but this may prevent you from using those features.

Information we collect through cookies

We automatically collect certain information about how you interact with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device information, browser information, network connection information, your IP address, and other information about how you use the Site.

Information we get from third parties

We may obtain information about you from vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information to process your payment and fulfil your orders.
  • Advertising and analytics providers, who may use pixels, web beacons, and cookies when you visit our Site, open or click our emails, or interact with our Services or advertisements.

Information we obtain from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their policies and practices.

How We Use Your Personal Information

  • Providing products and services. To process your payments, fulfil your orders, send notifications about your account, purchases, returns, and exchanges, manage your account, arrange shipping, and let you post reviews.
  • Marketing and advertising. To send marketing and promotional communications by email, text message, or phone, and to show you advertisements for our products. This may include tailoring the Services and the advertising you see on our Site and other websites.
  • Security and fraud prevention. To detect, investigate, or act on possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your login details safe. Please do not share them with anyone, and contact us immediately if you believe your account has been compromised.
  • Communicating with you. To provide customer support and improve our Services.
  • Other purposes. To comply with legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of our users or others.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, and to run analytics and understand how people use the Services. We may also allow third parties and service providers to use Cookies on our Site to tailor the services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Removing or blocking Cookies may affect your experience and cause some features to stop working. Blocking Cookies may not completely prevent us from sharing information with third parties such as our advertising partners.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and other third parties who perform services for us, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping or courier services.
  • Business and marketing partners, including Shopify, to provide services and advertise to you. These partners use your information in accordance with their own privacy notices.
  • Third parties when you direct us or consent to the disclosure, such as when we ship products to you.
  • In connection with a business transaction such as a merger or sale, to comply with legal obligations (including responding to lawful requests), to enforce our terms, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed identifiers (such as contact details and order and account information), commercial information (such as order, shopping, and customer support information), and internet or network activity (such as Usage Data) to the categories of recipients listed above. We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services may let you post product reviews and other content. If you submit content to a public area of the Services, it will be public and accessible by anyone. We do not control who will have access to information you make public and cannot ensure that others will respect your privacy. We are not responsible for the privacy or security of information you make publicly available.

Third Party Websites and Links

Our Site may link to websites or platforms operated by third parties. If you follow these links, please review their privacy and security policies. We are not responsible for the privacy or security of those sites or the accuracy of the information on them. Information you share on third-party social media platforms may be visible to other users of those platforms. Including a link does not mean we endorse the site or its owners.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has given us personal information, please contact us using the details below and we will delete it.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit, so please do not send sensitive or confidential information through unsecure channels.

How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where the law allows.

  • Access: request access to the personal information we hold about you and how we use and share it.
  • Delete: request that we delete personal information we hold about you.
  • Correct: request that we correct inaccurate personal information.
  • Portability: request a copy of your personal information.
  • Restrict processing: ask us to stop or restrict how we process your personal information.
  • Withdraw consent: withdraw your consent where we rely on it to process your information.
  • Appeal: appeal our decision if we decline your request, by replying to our response.
  • Communication preferences: opt out of promotional emails at any time using the unsubscribe link. We may still send you non-promotional messages, such as those about your account or orders.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding, and we will respond within a reasonable time and as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

We and our service providers, including Shopify, may transfer, store, and process your personal information in countries outside the one where you live. By using the Services, you understand that your information may be processed in these countries.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or want to exercise your rights, contact us:

  • Email: theshoesbar0001@gmail.com
  • Phone: 03099987105
  • Address: The Shoes Bar, 156/157, 3rd Floor, International Market, Saddar, Karachi 77230, Pakistan